Top Questions
Have a question? We have an answer! Your first stop is to kindly review our FAQs. If you can’t find what you’re looking for, our Guest Care team is happy to assist you
Whether your card is lost or damaged, replacing your Thank You Rewards card is easy, just follow these simple steps:
Visit your local Longo’s and pick up a replacement Thank You Rewards card.
- With replacement card in-hand, visit and sign in to Longos.com.
- At the top of the website, select My Account.
- Select My Thank You Rewards.
- Scroll to the bottom of the page and select Replace Card.
- Enter your new card number and, if applicable, your PIN.
- Select Submit to replace your card.
If you made a purchase at Longo's in the last 30 days without claiming your Thank You Rewards points, you can add your missing points to your card using our online form.
To add missing points:
- Sign in to Longos.com.
- At the top of the website, select My Account, then Edit Account.
- From the My Account menu, select My Thank You Rewards, then scroll to the Add Missing Points section.
- Select Add Missing Points, then complete and submit the form to add missing points to your card.
You can only add your Thank You Rewards card to your Apple or Google Wallet using your phone.
To add your card to your Wallet:
- Download the Longo’s app from the Apple App Store or Google Play Store.
- Open the app and sign in to your Longo’s account.
- At the top, tap the menu.
- Tap My Account then My Thank You Rewards and scroll until you find the My Card & Points section.
- Tap the Add to Apple Wallet or GPay button and follow the steps on the screen to add your card to your digital wallet.
To update the email on your Longos.com account, please get in touch with our Guest Care team at guestcare@longos.com or call 1-800-956-6467.
If you’ve opted into in-store e-Reciepts but aren’t receiving them, please follow these steps:
- Verify your email address: Ensure the email address associated with your Longos.com account is correct.
- Check your spam/junk folder: Sometimes, the verification email may be mistakenly sent to your spam or junk folder.
- Add our email address to your contacts: Add guestcare@longos.com to your address book to help ensure our emails go to your inbox instead of your spam or junk folders.
- Check your email filters: Ensure that any email filters you have set up are not blocking emails from Longos.com.
- Contact Guest Care: If you’re still not receiving e-Reciepts, reach out to us at guestcare@longos.com or 1-800-956-6467 - we’re here to help!
Guest Care
Phone:
1-800-956-6467
Email:
guestcare@longos.com
Corporate Gift Card or Gift Basket inquiries:
giftcards@longos.com
Guest Care hours:
Monday to Friday: 9 AM - 5 PM
Saturday: Closed
Sunday: Closed
Longo's Head Office
Longo's Support Centre
8800 Huntington Road
Vaughan, Ontario
L4H 3M6
Phone: 905-264-4100
Fax: 905-264-4114
Media Inquiries: media@longos.com
To Request Charitable Support
Longo's Sponsorship and Corporate Giving Program
At the corporate level, we support registered nonprofit organizations that benefit the communities we serve.
Longo's Store Community Giving Program
Longo's stores support locally-based events, schools, charities and causes that directly impact our communities.
